Terms of Sale

1. About these terms

These terms apply when you purchase a Tama Band or subscribe to Tama. They are between you and Codr Ltd (“we”, “us”, “Tama”), registered in England, 1 Derwent Business Centre, Clarke Street, Derby, DE1 2BU.

These terms are in addition to our Terms of Service and Privacy Policy.

2. What you are buying

• The Tama Band: a wearable device that collects sleep, heart rate, activity and skin temperature data.
• A monthly subscription to the Tama service, which includes the Tama Care app, daily and weekly summaries, medication reminders, and a direct line to our team.

3. Pricing and payment

Prices are shown before you pay and are in pounds sterling (GBP). Payment is processed by Stripe. The Tama Band is a one-off payment. The subscription is billed monthly. We will tell you the amount before your first payment and before any price change.

4. Your right to cancel (cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel for any reason within:

• The Tama Band (goods): 14 days from the day after you receive it.
• The subscription (services): 14 days from the day after your first payment.

To cancel, email support@tama.care.

If you cancel the band, we will refund the band price and any standard delivery charge you paid within 14 days of receiving the band back, or of you showing us proof of postage, if sooner. Return postage is your responsibility.

You can handle the band as you would in a shop to see whether it suits you. If it has been handled beyond that, we may reduce the refund to reflect its lower value.

If you cancel the subscription and you asked us to start the service during the cooling-off period, we may deduct a proportionate amount for the days of service provided.

5. Faulty goods

Under the Consumer Rights Act 2015, if the Tama Band is faulty when you receive it or develops a fault within 30 days, you can return it for a full refund.

After 30 days, we will repair or replace it. If repair or replacement is not possible, or does not fix the fault, you are entitled to a refund. Within 6 months of delivery the refund is in full; after that it may be reduced to reflect the use you have had.

A fault that appears within 6 months of delivery is presumed to have been there at delivery unless we can show otherwise. Your rights for faulty goods last up to 6 years from delivery (5 years in Scotland). Nothing in these terms affects your legal rights.

6. Delivery

The Tama Band is posted to the delivery address you provide at checkout. While we prepare our first bands, delivery takes about two weeks after payment. We will let you know if there is a delay.

You do not need to wait for the band to start using the app: you can set up the app and use medication reminders straight away.

7. Subscription

Your subscription is monthly. You can cancel at any time by emailing support@tama.care. There is no minimum term and no cancellation fee.

When you cancel, you keep access until the end of your current billing period. We do not offer refunds for partial months.

8. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim related to the Tama Band or subscription is limited to the amount you paid in the 12 months before the claim.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

9. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts, though if you are a consumer you may also bring a claim in the courts of your home jurisdiction.

10. Contact

Questions about your order or subscription: support@tama.care