Terms of Service

1. About these terms

These terms govern your use of the Tama Care app and the tama.care website. They form a binding agreement between you and Codr Ltd (“we”, “us”, “Tama”), a company registered in England at 1 Derwent Business Centre, Clarke Street, Derby, DE1 2BU.

By creating an account you agree to these terms and our Privacy Policy. If you do not agree, please do not use Tama.

2. What Tama does

Tama is a wellness and care coordination product. The Tama Band collects sleep, heart rate, heart rate variability, blood oxygen, activity and skin temperature data. The Tama Care app shows daily summaries and highlights changes from the wearer’s own usual pattern. We also provide medication reminders.

Tama does not diagnose, treat or prevent any medical condition. It is not a medical device. Readings from the Tama Band are not medical advice. If you have a health concern, speak to a GP or other healthcare professional.

3. Accounts and roles

There are two roles in Tama: the person wearing the Tama Band (“wearer”) and the family members who view summaries (“family members”).

• The wearer must be the person whose data is collected.
• The wearer chooses which family members can see their data, and can have anyone removed at any time.
• Family members can set up medications for the wearer, but only the wearer can mark a dose as taken, skipped or snoozed.

4. Your data and privacy

Health data from the Tama Band is shared with the family members connected to the wearer, with the wearer’s explicit consent. We use anonymised data (with no name, account ID or contact details) to improve Tama. Full details are in our Privacy Policy.

We never sell personal data.

5. Your responsibilities

• Keep your account credentials secure.
• Provide accurate information.
• Do not use Tama as a substitute for medical advice or emergency services.
• Do not attempt to reverse-engineer, copy or redistribute any part of Tama.

6. Availability and changes

We aim to keep Tama available but cannot guarantee uninterrupted service. We may update the app, the website or these terms from time to time. If we make a significant change to these terms, we will notify you in the app or by email. Continued use after a change means you accept the updated terms.

7. Cancellation and deletion

You can cancel your subscription at any time by emailing support@tama.care. There is no minimum term and no cancellation fee.

You can delete your account in Settings in the app, or by emailing us. We permanently delete your data within 30 days. After deletion, de-identified data parcels that have already been used for product improvement are retained. Full details are in our Privacy Policy.

8. Limitation of liability

Tama is provided “as is”. To the fullest extent permitted by law, we exclude liability for any indirect, incidental or consequential damages arising from your use of Tama.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

9. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

10. Contact

Questions about these terms: support@tama.care